• UTC+04:00
  • market rate$1 USD = 3.67 AED

Overview

Both Etisalat and du have a well-developed, technologically advanced telecommunications infrastructure – and they are the sole providers of internet in the UAE. Etisalat is the main Internet Service Provider (ISP), but du primarily serves the newly developed areas and free zones in the emirate. Currently, you don’t get to choose a service provider, rather you must go with whoever your home is pre-wired to; there are plans to broaden the network to each ISP though.

Etisalat services range from a basic Al Shamil broadband connection to an eLife bundle that includes internet, TV and landline. du services range from the Talk & Surf internet and landline packages to Talk, Surf and Watch packages, which also include digital TV. Visit any Etisalat or du store to sign up and arrange for a home installation. The whole process takes at least one week.

Info

For Etisalat, register at e4me.ae to check and pay your bills, or selfcare.du.ae for du.

Prerequisites

  • Etisalat or du landline
  • UAE resident
  • Aged 21 or older (for du services). du will also accept an NOC from someone aged 21 or older agreeing to be responsible for your account
What to bring
Etisalat
  • Application form (download from website or complete instore)
  • Passport including residence visa (original and copy), OR
    • Resident ID (original and copy)
    du
    • Ejari-registered tenancy contract or title deed with name and physical address
    • Passport including residence visa (original and copy), OR
      • Resident ID (original)

Procedure

  • Submit all required documents at service centre.
  • Pay the required installation fees for a minimum 12-month contract.
  • An engineer is booked to install the internet connection at a future date, usually within seven days.
  • Billing starts from first log-in or up to 21 days from application.
  • Bills are paid monthly.
  • For Etisalat, register at e4me.ae to check and pay your bills, or selfcare.du.ae for du.
  • Once your account is set up, ADCB customers can easily pay bills through our handy mobile app.
procedure